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TERMS AND CONDITIONS

Welcome to ditROCHE webshop. 

When you are shopping with us you are automatically accepting our sales conditions.Therefore, we recommend that you read the following carefully before placing your order.

ditROCHE reserves the right to update or modify these terms and conditions at any time without prior notice. We therefore recommend you to review these terms and conditions whenever you use this website.

DISCLAIMER – LEGAL NOTICE

ditROCHE do not guarantee that the information provided on the website is complete, accurate or up to date. Although we endeavour to provide correct information regarding colours, pictures, texts, prices and warehouse stock, inaccuracies, typographical errors or omissions can occur. In the case of incorrect prices or available stock we will give you the opportunity to cancel the order. ditROCHE reserves the right to change the content and information provided in the website at any time.

ditROCHE  will not be liable for any indirect or direct damages, including lost profits, resulting from the information in this webshop or otherwise connected to the webshop. This also applies to all websites, which we link to. ditROCHE is not responsible for the content of these external websites. We cannot be held responsible for the website being temporarily unavailable, but we make every effort to secure access to the website.

To optimize the design of the webshop and track preferences we use cookies, which are not connected to personal data. ditROCHE only stores personal data that has been provided by yourself, e.g. for shopping at our webshop or by signing up for our newsletter. All personal data is dealt with confidentially and we will not sell or disclose any personal data to third parties unless necessary (e.g. carriers). You can at any time end the subscription to our newsletter by sending an email to info@ditroche.dk

ORDERS

Orders can be placed on the webshop and are not binding until ditROCHE has confirmed the order by issuing an order confirmation. Once you have placed your order we will send you a preliminary confirmation via email and normally process your order within 2 business days. We operate Mon-Fri except for public holidays. In the case of a delay, e.g. due to stock availability, we will inform you promptly. Once your order has been shipped we will send you the final confirmation and tracking information for your order via email.

When you place an order, all data is encoded to and from the website by SSL (Secure Socet Layers).

PAYMENT & SHIPPING

You can pay online by PayPal. If you order from a country that is part of the European Union, prices include Danish VAT at 25%. For all countries outside the EU and USA local charges such as import duties and/ or sales tax may apply. These charges are at your expense and we recommend you to contact your local customs office for more information.

Shipping costs will be added to your order and indicated prior to final payment. Please refer to Placing an order and payment for some general rates. All our shipments are sent by UPS, DHL, FedEx or Post Danmark from our warehouses in Denmark respectively. The estimated delivery time is 3-6 business days to EU-countries and the USA and 4- 8 business days to all other countries. Delivery times vary depending on the country and customs issues and are therefore only indicative. In addition ditROCHE reserves the right to delay any
order due to payment validation checks.

RETURN POLICY

When purchasing from our webshop, ditROCHE gives you a 14-days money back guarantee from the day of delivery, not covering shipping costs and additional duties and/or taxes. If you want to request a refund you need to contact us within the 14 days and return your product in perfect condition. Shipping and handling are at your expenses and your responsibility. We will not compensate for products that have been lost during shipping. Refunds will be made to the credit card, which has been used when ordering, within two weeks after having received the returned item.

Faulty products that have been purchased from our webshop can be replaced or refunded within 14 days after delivery. Please note that the return address is: ditROCHE  Billedvej 6, 2100 Copenhagen Contact us at info@ditroche.com  for more information.

LAW

Any disputes relating to these terms of use shall be settled according to Danish law by Danish courts. There might apply additional legal requirements for you dependent on the laws of your country. You must comply with all applicable laws and regulations.

You agree to be bound by these terms and conditions when using this website and/or placing an order from this website. ditROCHE reserves the right to update or modify these terms and conditions at any time without prior notice. We therefore recommend you to review these terms and conditions whenever you use this website.